Terms of Service

These Terms of Service set out the terms under which KitchenFlow provides services and operates this website.
By accessing our website or requesting services from KitchenFlow, you agree to these terms. If you do not agree, please do not use our website or services.

About KitchenFlow

KitchenFlow provides temporary, relief, and short-notice kitchen staff to care homes and supported living environments within the UK.
We act as a staffing service, supplying care-appropriate kitchen professionals based on availability and agreed requirements.

Use of our services

By requesting staff through KitchenFlow, you confirm that:

The information you provide is accurate and complete
You are authorised to request staffing on behalf of your organisation
You will provide a safe working environment that complies with health and safety regulations

KitchenFlow reserves the right to refuse or withdraw services where conditions are unsafe, inappropriate, or misrepresented.

Staffing & availability

Staffing and availability

All staff supplied by KitchenFlow are vetted in line with our internal standards
Staff availability is subject to confirmation
We cannot guarantee cover in all circumstances, particularly at short notice

Where cover cannot be provided, we will communicate this as early as reasonably possible.

Responsibilities of homes

Responsibilities of care homes

Care homes and clients are responsible for:

Providing clear kitchen routines and instructions
Communicating dietary requirements, allergens, and resident needs
Ensuring equipment and working conditions are safe and compliant

KitchenFlow staff must be treated with professionalism and respect at all times.

Fees and payment

Fees will be agreed in advance or confirmed at the time of booking.

Invoices are payable within the agreed payment terms
Late or overdue payments may result in suspension of services

Further details may be provided within individual booking confirmations or agreements.

Cancellations

Cancellation terms will be confirmed at the time of booking.
Where possible, we ask that cancellations are made with as much notice as possible to avoid disruption to staff and services.

Limitation of liability

KitchenFlow is not responsible for losses arising from incorrect or incomplete information provided by clients, or for indirect or consequential losses.

Nothing in these terms limits or excludes liability where it would be unlawful to do so.

Changes to these terms

We may update these Terms of Service from time to time. The most current version will always be published on this page.

Contact

If you have any questions about these Terms of Service, please contact us at:
info@kitchenflow.co.uk