Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Staff Practice at Mealtimes: The Human Moment

How staff behave at the table — kitchen and care alike — sets the dignity of the meal. The food can be perfect and the moment still wrong if the human side is off.

What it looks like in practice

• Sitting, not standing over; eye level, not above
• Conversation, not task-chatter
• Respectful help — prompting before doing
• No rushing, no bribing, no infantilising
• Modelling calm for each other and for residents

How to get it right

Train the moment

Mealtime behaviour is teachable, like a recipe.

Lead by example

Senior staff set the tone at the table.

Debrief quietly

What went well or not, without shaming.

The bottom line

The human moment is the meal. Get the food right and the moment wrong and you’ve fed them but not cared for them.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.