Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.

Personalised Dining in Care Homes

Personalised dining is treating the resident like a person with tastes, not a bed number with a diet. It’s the care-home equivalent of ‘how do you take your tea?’ — applied to everything.

What it looks like in practice

• Known preferences recorded and used
• Routine respected — same seat, same habits where wanted
• Cultural and religious needs built in, not bolted on
• Birthdays, favourites, ‘just like mum made’ moments
• Flexibility on timing for those who eat late or early

How to get it right

Capture the detail

A one-line preference card beats a generic care plan.

Act on it

Preference recorded but ignored is worse than not asking.

Make it visible to the kitchen

The pass needs to know who likes what.

The bottom line

Personalisation is the cheapest dignity there is — it costs attention, not money. And residents know the difference.

For the full picture across dignity, environment and the mealtime moment, see our Dignity Dining & Dining Experience guide.